At naya24, we treat the personal data of every Pakistani player with the same seriousness that we apply to account security and fair play. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you have over your own information.
Our Privacy Commitments
These six principles summarise naya24's approach to data privacy. They are not a substitute for the full policy text below, which all players are encouraged to read in its entirety.
naya24 collects only the personal data that is strictly necessary to operate your account, verify your identity, process your PKR transactions, and comply with our licensing obligations. We do not gather data speculatively or without a clear legitimate purpose.
All personal data stored by naya24 is protected using 256-bit SSL/TLS encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis with full audit logging.
naya24 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data shared with service providers is governed by strict data processing agreements, and those providers may only use your data as instructed by naya24.
CNIC documents, passport copies, and proof of address submitted during KYC verification are used exclusively for identity verification purposes. These sensitive documents are stored in an isolated, access-controlled environment and are never used for any purpose beyond compliance verification.
naya24 retains personal data only for as long as it is required for the purpose it was collected, or for as long as required by our licensing authority and applicable law. Account data is typically retained for a minimum of five years following account closure to satisfy anti-money laundering obligations.
Every naya24 player has the right to access, correct, restrict, or request deletion of their personal data. We also honour data portability requests. All such requests are processed within 30 days and can be submitted by contacting our support team at any time.
This Privacy Policy ("Policy") describes how naya24 ("we", "us", "our") collects, uses, stores, and shares personal data when you access and use the naya24 platform at https://naya24.ws ("the Platform"), including all games, betting markets, promotions, and related services.
This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by naya24 in connection with the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional obligations and information relevant to your use of the Platform.
For the purposes of applicable data protection legislation, naya24 is the data controller in respect of personal data collected from players and visitors in connection with the Platform. As data controller, naya24 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.
naya24 operates under an international online gaming licence. All data processing activities are conducted in compliance with the data protection requirements imposed by our licensing authority and by the laws of the jurisdictions in which we operate.
If you have any queries about the way in which naya24 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 10 of this Policy, you may contact our Data Protection team at: [email protected]
naya24 collects personal data from you through several channels. The categories of data we collect, and the contexts in which they are collected, are set out below.
When you create a naya24 account, we collect the information you provide during the registration process, including:
To comply with our licensing obligations and to prevent underage gambling and fraud, naya24 requires players to complete a Know Your Customer (KYC) verification process. KYC data may include:
When you make deposits or withdrawals, naya24 collects transaction data including deposit and withdrawal amounts in PKR, payment method details (masked account numbers, wallet IDs), transaction timestamps, and transaction reference numbers. naya24 does not store full payment card numbers or full bank account credentials.
naya24 automatically records all gaming and betting activity conducted through your account, including games played, bets placed and settled, session durations, wagering amounts, game results, and bonus usage history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access the Platform, naya24's servers automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud detection, and Platform optimisation.
When you contact naya24 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised. These records are used for training, quality assurance, and to maintain a history of your support interactions.
naya24 uses the personal data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, KYC data | Contract performance |
| Age and identity verification (21+ enforcement) | KYC data, date of birth | Legal obligation |
| Processing deposits and withdrawals in PKR | Transaction data, financial data | Contract performance |
| Fraud prevention and security monitoring | Technical data, transaction data, activity data | Legitimate interests |
| Anti-money laundering (AML) compliance | Transaction data, KYC data | Legal obligation |
| Responsible gaming monitoring and intervention | Activity data, session data, deposit history | Legal obligation / Legitimate interests |
| Customer support and complaint resolution | Communications data, account data | Contract performance |
| Personalised promotions and bonus offers | Activity data, registration data | Consent |
| Platform improvement and analytics | Technical data, activity data (aggregated) | Legitimate interests |
| Regulatory reporting to licensing authority | Account data, transaction data, activity data | Legal obligation |
naya24 processes your personal data only where it has a valid legal basis to do so. The legal bases on which naya24 relies are as follows:
naya24 uses cookies and similar tracking technologies on the Platform to improve your experience, maintain your session, and analyse usage patterns. The categories of cookies we use are as follows:
naya24 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
naya24 operates internationally and some of the service providers with whom we share data may be located in countries outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the jurisdiction in which naya24 is licensed, we ensure that appropriate safeguards are in place.
These safeguards may include contractual clauses that require the recipient to process your data in accordance with standards equivalent to those applied by naya24, or the recipient's participation in a recognised international data protection framework.
If you would like further information about the specific safeguards applicable to any international transfer of your personal data, you may contact us at [email protected].
naya24 retains personal data for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable law or our licensing obligations. The following general retention periods apply:
Upon the expiry of the applicable retention period, naya24 will securely delete or anonymise your personal data so that it can no longer be attributed to you.
Subject to applicable law and certain limited exceptions, you have the following rights in respect of your personal data held by naya24:
Request a copy of the personal data naya24 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you in your naya24 account.
Request deletion of your personal data where it is no longer necessary, subject to overriding legal retention obligations.
Request that naya24 restricts the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
Request your personal data in a structured, machine-readable format, and have it transferred to another provider where technically feasible.
Object to processing based on legitimate interests — including profiling for marketing purposes — at any time by contacting our support team.
The naya24 Platform is strictly intended for adults aged 21 years and above. naya24 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the registration and KYC process, and any account found to belong to a person under 21 will be closed immediately.
If you believe that a minor has registered an account on the naya24 Platform or has provided personal data to naya24 without appropriate parental consent, please notify us immediately at [email protected]. Upon verification of such a report, naya24 will take immediate steps to close the account and delete any associated personal data.
naya24 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While naya24 takes all reasonable steps to protect your personal data, no transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Players are also responsible for maintaining the security of their own account credentials. If you suspect your account has been compromised, contact naya24 support immediately.
The naya24 Platform may contain references or contextual links to third-party websites or services, such as payment provider portals. naya24 has no control over the content, privacy practices, or data processing activities of any third-party website. This Privacy Policy applies solely to personal data processed by naya24 in connection with the Platform.
naya24 strongly recommends that you review the privacy policy of any third-party website you visit before providing any personal information to that site. naya24 accepts no liability for the privacy practices of any third-party operator.
naya24 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. When material updates are made, naya24 will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an in-account notification.
The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised document. If you do not agree with any updated provision, please contact customer support to discuss your options including account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which naya24 processes your personal data, please contact our Data Protection team using the details below.
All privacy-related queries will be acknowledged within 48 hours and handled by a dedicated member of our Data Protection team. Where a request relates to the exercise of a data subject right, we will respond in full within 30 days of receipt, in accordance with applicable data protection law.
Your data is protected. Your account is verified. Your PKR transactions are secure. Join a licensed, trusted gaming platform built for Pakistani players.