Gaming at naya24 is meant to be entertaining — full stop. We are committed to making sure that every Pakistani player who comes through our doors has access to the tools, information, and support needed to keep gambling fun, fair, and firmly within their control.
At naya24, we genuinely believe that the best kind of gaming is responsible gaming. Whether you are placing a bet on a PSL match in Lahore, spinning a slot from your phone in Karachi, or trying your luck on a table game in Islamabad — the experience should always be enjoyable, never harmful.
Problem gambling is a recognised health condition, and naya24 takes that seriously. We have built a comprehensive responsible gaming framework — not because regulations require it, but because we care about the communities we serve across Pakistan. Our tools are available to every player, at no cost, at any time.
Gambling should never be used as a way to earn income, solve financial problems, or cope with stress or emotional difficulty. If you ever feel your gambling habits are shifting in that direction, we encourage you to use our self-management tools immediately or reach out to our 24/7 customer support team who are trained to help.
naya24 operates under an international online gaming licence, which mandates strict responsible gaming standards. We comply fully with all licence conditions relating to player protection, and we go further wherever we can. Our responsible gaming programme is regularly reviewed and updated to reflect the latest research and best practice from international gaming regulators.
For a small number of players, gambling can become a problem that affects mental health, finances, and relationships. Recognising the signs early is the most important step. naya24 is here to help every step of the way.
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your naya24 account. Once your limit is reached, no further deposits are possible until the period resets. Limits take effect immediately when lowered, and any request to raise a limit has a mandatory 7-day cooling-off period to protect you from impulsive decisions.
Decide in advance how long you want to play in a single session. naya24 will send you a clear on-screen reminder when your chosen time is up. You can also enable automatic session logout so that the platform logs you out when your limit is reached — no willpower required.
If you feel you need a complete break from gambling, you can self-exclude your naya24 account for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is locked, all marketing communications are stopped, and you cannot register a new account using the same details.
Not ready for full self-exclusion but need a short pause? Use the Take a Break feature to suspend your account for 24 hours, 48 hours, or 7 days. Your account is immediately inaccessible and no deposits, bets, or logins are possible during this window. It is a no-fuss way to reset.
naya24 can send you periodic pop-up reminders showing exactly how long you have been playing and your net session result in PKR. These reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and give you a clear, honest snapshot of your session before you decide whether to continue.
Set a maximum amount in PKR that you are comfortable losing in a day, week, or month. When your loss limit is reached, naya24 will automatically prevent further wagering for that period. Like deposit limits, reductions apply instantly while increases require a cooling-off period before taking effect.
Activating self-exclusion on naya24 takes less than two minutes and can be done at any time — including right now if you feel it is needed. You do not need to speak to anyone or provide a reason. Your wellbeing comes first.
Once self-exclusion is active, naya24 will remove you from all promotional mailing lists and will not send you any marketing material for the entire duration of your exclusion period. This applies to SMS, email, and any in-platform notifications.
Visit naya24.ws and log in using your registered email and password. Make sure you are on a secure, private connection.
From your account dashboard, click on your profile icon and select "Responsible Gaming" from the dropdown menu.
Choose the "Self-Exclusion" option. Select your preferred duration: 1 month, 3 months, 6 months, 1 year, or permanent exclusion.
Review the exclusion terms and confirm your choice. Your account will be locked immediately. A confirmation email will be sent to your registered address.
If you prefer to request self-exclusion via our support team, contact us at [email protected] or use the 24/7 live chat. Our agents are trained and ready to assist immediately.
All limits are set by you, enforced by naya24's system, and can be accessed directly from your account settings at any time.
Cap your PKR deposits within a 24-hour rolling window. Ideal for players who want day-to-day control.
Set a seven-day spending ceiling. A practical tool for players with a weekly budget in PKR.
Control your total monthly spending across all naya24 games including cricket betting and slots.
Set a daily, weekly, or monthly cap on losses. When reached, wagering stops automatically for that period.
Limit how long you play in one sitting. Choose from preset durations or set your own custom limit.
Receive periodic pop-up summaries of your session duration and net PKR result during play.
Pause your account for 24 hours, 48 hours, or 7 days with a single click — no questions asked.
Lock your account for 1 month up to permanent exclusion. Immediate effect, no reversal within chosen period.
Honestly reflect on the following questions. This is not a formal diagnostic tool, but it can help you recognise patterns worth addressing.
Have you ever spent more money on gambling than you originally planned to for that session?
Have you ever returned to gamble another day in order to win back money you had lost?
Have you borrowed money or sold personal belongings to fund your gambling?
Has gambling caused you to neglect your family, work, or personal responsibilities?
Have you felt the need to keep your gambling secret from people close to you?
Do you gamble to escape worries, stress, or difficult emotions?
Have you tried to cut down on gambling but found it difficult or impossible?
Before you start any session, decide on a fixed amount of PKR that you are entirely comfortable losing. Treat it as entertainment spending — like a cinema ticket or a dinner out in Lahore. If you lose it, the session is over. Never gamble with rent money, savings, or funds earmarked for essentials.
Use naya24's built-in limit tools to set both a time limit and a PKR spending cap before your first bet. Setting these limits in advance — when your head is clear — is far more effective than trying to stop in the heat of the moment during a losing streak.
Chasing losses — placing larger bets to win back money you have already lost — is one of the most common and dangerous gambling behaviours. The odds do not change because of what happened in previous rounds. Accept losses as part of the entertainment cost and walk away when your budget is gone.
Gambling is a form of entertainment, not a reliable income source. House edges and probability ensure that in the long run, the platform always has an advantage. Enjoy the excitement of a PSL bet or a slot spin for what it is — a fun risk-based activity — not a financial strategy.
If gambling is starting to affect your relationships, your finances, or your mental wellbeing, talk to someone you trust — a family member, a close friend, or a professional counsellor. You do not have to face it alone. Our support team at naya24 is also available around the clock if you need a confidential conversation.
Gambling under emotional stress, anxiety, or the influence of alcohol or medication severely impairs judgement and makes it far harder to stick to limits. If you are going through a difficult time — whether personal, professional, or financial — take a break from gaming until you are in a calmer, clearer headspace.
All the tools you need to stay in control are built right into your naya24 account. Set your limits, enjoy the games, and know that we have your back every step of the way.